Trust & transparency
Privacy policy
We use data to run the platform, improve reliability, and keep shipments visible—never to surprise you. This page explains what we collect and why.
What we collect
Depending on how you use the site, we may collect the following categories.
- Contact details you submit (name, email, phone).
- Shipping / tracking identifiers you enter for lookup.
- Basic device and log data for security and troubleshooting.
- Cookie preferences and aggregated analytics (if enabled).
How we use information
Provide the service: display tracking timelines, serviceability checks, and website features you request.
Improve reliability: monitor uptime, debug errors, and prevent misuse (rate-limiting and fraud signals).
Support: respond to questions you send via contact forms or support email.
Compliance: meet legal obligations where applicable (e.g., record keeping).
Cookies & analytics
We may use cookies for essential functionality (session, security) and optional analytics to understand page performance and improve UX.
Data retention
We retain data only as long as necessary for the purpose it was collected, then delete or anonymize it where feasible.
Your rights
You can request access, correction, or deletion of your data, subject to legitimate business and legal requirements.
Contact
Questions about privacy? Write to support@flowshipz.com.