Help center
Frequently asked questions
Quick answers about tracking, pincode checks, delivery timelines, and account onboarding.
Tracking events depend on carrier scans and system updates. Some hubs scan less frequently, or data sync may be delayed. Check again later or contact support for confirmation.
It means a courier network can typically deliver or pickup in that area. Real-world constraints like ODA, weather, or operational limits can temporarily affect serviceability.
Yes—FlowShipZ is designed for both prepaid and COD workflows. COD availability depends on courier capabilities and destination constraints.
Yes. You can use the public tracking page from the homepage. For deeper operational tools (labels, pickups, NDR), you’ll use the dashboard login.
Pickup requests are created from your FlowShipZ dashboard. If you don’t have access yet, use the Sign Up button and our team can guide onboarding.
Still stuck?
Send us your tracking ID and we’ll help you understand the latest scan.
Contact support